Contact Us

We would love to hear from you! Whether you have a question, feedback, or just want to say hello, we’re here to assist you. Feel free to reach out using any of the methods below:

Frequently Asked Questions

Before reaching out, you might find answers to common questions in our FAQ section. Check it out to see if your query has already been addressed.
How do I place an order?

To place an order, simply browse our website and click on the desired item. You can choose the color, size (if applicable), and quantity before adding it to your cart. When you’re ready to checkout, follow the prompts to provide your shipping information and payment details. Once the order is confirmed, you’ll receive an email notification with the order details.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Your personal and payment information is encrypted and safeguarded to ensure a safe transaction.

How long does shipping take?

Shipping times may vary depending on your location and the availability of the item. Typically, orders are processed and shipped within 1 business days. For domestic orders, you can expect delivery within 2-3 business days after shipping. International orders may take longer, depending on customs and the destination country’s postal service.

Can I track my order?

Absolutely! Once your order is dispatched, we’ll provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and its estimated delivery date.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If, for any reason, you’re not happy with your item, please contact our customer support within 2 days of receiving your order. We offer hassle-free returns and exchanges for items in their original condition. Please refer to our Returns & Exchanges page for more detailed information.

Are your products safe for children?

Yes, safety is our top priority. All our products, including the materials used, undergo rigorous testing to ensure they meet safety standards. We use child-friendly materials, and our creations are suitable for all ages. However, please supervise young children with small items like key chains to avoid any choking hazards.

Do you offer international shipping?

Yes, we ship our handcrafted creations worldwide. Shipping costs and delivery times may vary based on the destination. Please note that international customers may be responsible for any customs duties or taxes imposed by their country.

If you have any additional questions or need further assistance, please don’t hesitate to contact our customer support team. We are here to help and make your experience with Samourai Workshop a delightful one!

Our Store

3538 Torrance Blvd, Torrance, CA 90503, USA

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Call Us

+1 123 456 7890

Email Us

support@samouraiworkshop.com

Working Hours

7 days a week: 9 am to 6 pm

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